FAQ
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Q: How can I place an order?
A: Orders can be placed directly through our website. Simply browse our catalog, select the items you wish to purchase, and follow the checkout process.
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Q: What payment methods are accepted?
A: We accept all major credit cards, as well as PayPal, Apple Pay, and Google Pay. A form of afterpay is also available
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Q: How long will it take to receive my order?
A: Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on your location and the shipping method chosen at checkout.
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Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. Shipping rates and delivery times will be calculated at checkout based on your location.
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Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 14 days of receiving your items to arrange a return or exchange.
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Q: How can I contact customer service?
A: Our customer service team can be reached DIRECTLY IN THE BOX ABOVE OR via email at Customer_support@theastralmerchant.com. We strive to respond to all inquiries within 1-2 business days.
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Q: Do you offer wholesale pricing for retailers?
A: Yes, we offer wholesale pricing for retailers interested in carrying our products. Please reach out to wholesale@theastralmerchant.com for more information. you can submit a Contact Us form.
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Q: How are Shipping rates calculated?
We utilize USPS’s built in calculator, aka Advanced Shipping. Shipped location set to depart from TX. 3 separate manufacturers & warehouses across the US. The system utilized tries to fulfill the shipment from the nearest to the destination. Moreover, USPS Calculates: total Weight, Hight, Width, & Length inclluding package to determine costs. Then as soon as order is placed, we’re invoiced for shipping and costs prior to your payment being submitted or processed.
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Q:How Do I Redeem A Gift Code?
A: After the recipient receives their gift card, they can redeem it by purchasing products and entering the gift card code at checkout. They can apply the gift card to any physical, download, or service product. Customers can't use gift cards to buy subscription products. (As the owner I have tested & tried to buy gift cards with gift cards - atm it is glitched and not an available option)
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Q: Are you endorsing or endorsed by any content of the content creaters/ owners?
A: Non-Endorsement Disclaimer : TheAstralMerchant, LLC provides information, products, and services on this website. The inclusion of any product, service, or company on this website does not constitute or imply an endorsement or recommendation by/for TheAstralMerchant, LLC. We do not endorse, guarantee, or warrant the accuracy, completeness, or usefulness of any information, product, or service mentioned. TheAstralMerchant, LLC utilizes paid & approved licensed content for designs that are either:
Drawn from start to finish by our team.
Created & Designed using images/assets purchased from sources such as Vecteezy, Create.Vista, or AdobeStock.
Derived from public domain content found at wikimedia.org or internetarchive.org, with all terms and requirements verified through creativecommons.org.
Despite our efforts to ensure accuracy and compliance, users are encouraged to conduct their own research and due diligence before making any decisions based on the information provided on this site. TheAstralMerchant, LLC will not be liable for any errors or omissions in this information nor for the availability of this information. TheAstralMerchant, LLC will not be liable for any losses, injuries, or damages from the display or use of this information.
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Below are the 7 Tenets of the satanic Temple. They are included in this page for the direct purpose of informing and teaching inquirers who visit our site and whom are confused or ill-informed on the nature upon which the few call our way of life.